Sunday January 21st 2018




Data Analyst

Data Analyst-OPE0000008Q
Company Profile:
Direct Energy is one of North America’s largest energy and energy-related services providers with over 5 million residential and commercial relationships.  Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc, one of the worlds leading integrated energy companies, Direct Energy operates across Canada, Texas and the northeastern United States.
We continually seek talented people dedicated to providing fresh thinking in an exciting, evolving industry that’s never been more relevant than in today’s global marketplace.
This position will be responsible to assist the Management team of Operations on the gathering, reporting, analysis, and explanation of all performance and customer behavioral data.  This individual will complete analysis and recommendations on business initiatives, process, policy and technology as related to the achievement of service levels to meet or exceed financial and customer goals.  Initiatives or changes will enhance performance to achieve maximum productivity, quality, cost and timeliness.  This position will be responsible for data management within the portfolio of credit and collections, live accounts receivable, bad debt control, customer satisfaction and service related to Direct Energy business in Texas.
Key Accountabilities:
  • Demonstrated expertise on the data analysis for DE Collection to proactively identify business gaps and/or opportunities, facilitate change and resolve issues which impact collection performance at all aspect
  • Gathers data/information, completes analysis, and recommends new initiatives or amendments to current operating methods with a focus on ‘best in class’ operational processes
  • Develop & implement tools and processes to extract and manipulate data from various systems / resources including development of ad-hoc reports in order to solve operational issues and/or improve existing processes
  • Responsible for internal and external reporting with control to accuracy and providing variance explanation, capable to provide recommendation for reporting enhancement
  • Develop business case and L&G (Loss and Gain) analysis for all recommendations and initiatives
  • Works closely with team member to leverage expertise and ensure seamless delivery of initiatives on time and within budget
  • Responsible to monitor and manage accuracy as well as on time delivery for all reports provided by DE external vendors
  • Interact with cross-functional groups including Sales, Marketing, Finance and Regulatory, to ensure smooth and timely execution of business projects.
  • Identify and implement policy and process improvements through enhancing existing policies or developing new ones.
  • Ability to manage and manipulate large amount of data set to provide accurate information to management team at a timely fashion
  • Knowledge of collection terminology and process within the commodity industry
  • Ability to develop and maintain business models is an definite asset
  • 2 years of operational experience in collection for the retail commodity (Natural Gas/Electricity) market is an asset.
  • Proven experience in conflict resolution skills and task priority skills
  • Ability to work independently, comfortably making rational and reasoned decisions which directly impact corporate revenue, customer service and financial liabilities
  • Demonstrated advance technical skills with Microsoft Access, Excel, SQL, Power point and ability to develop Macro or VBA
  • Excellent communication skills (written and verbal)
  • Strong interpersonal skills and team player
  • Ability to excel in a fast past, highly volatile environment with self-supervised; effectively managing multiple activities and meeting deadlines
  • Undergraduate degree in business (B Comm, BA etc) or Statistics
Job Operations Support
Primary LocationCA-ON-Toronto
Schedule Full-time